Irene was simply fabulous. She is the consummate professional, extremely knowledgeable, friendly, willing to go the extra mile to help. Knowledgeable: the condo was in a trust, which means it has slightly different rules. Irene knew exactly what was required. Friendly: We texted a lot , as we do not live in the area. Every text was always upbeat and very courteous. She went out of her way to say thanks. When we did talk, she was always bright and cheerful. Pure pleasure to work with. Going out of her way: As I said, we are out of the area. We were not able to get the final pieces of furniture out of the condo. Irene not only took care of that for us, but she swept the place clean! She and her assistant Matt were persistent in getting things done when the other party seemed incapable of doing what needed to be done. I can not recommend her highly enough On the 5 star scale, she is a 10!